Europe, Middle East, and Africa

Red Hat Partner Programs
and Development

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Frequently asked questions

Partner support at redhat-partner.com

For registration questions or problems, please contact marketing@redhat-partner.com, and we will get back to you as soon as possible.

Email address: marketing@redhat-partner.comarrow.

Business hours: 9 a.m. to 5 p.m. CET/CEST Monday to Friday (apart from German public holidays.)

Register a new redhat-partner.com user profile

The Red Hat EMEA Partner Enablement team is focused on improving our offerings and processes so we can continue to meet your training needs. As part of this effort, redhat-partner.comarrow was upgraded in March 2020.

To access the new features, all existing and new users will need to register for a new user profile at redhat-partner.comarrow. Once registered, you can easily log in, manage your profile, and register for new trainings and webinars.

Register nowarrow

Timezone

Please note that all event times (for trainings, virtual workshops, deep dives, and webinars) are displayed in:

  • Central European Time (CET) from end of October until end of March, which means UTC +1:00.
  • Central European Summer Time (CEST), from end of March to end of October, which means UTC +2:00.

When adding an event to your calendar, please check and if needed amend the timing to your time zone. Thank you.

Your Red Hat partner account

Please note that Red Hat has the following different partner portals available:

  • Red Hat Partner Connect: Red Hat's Partner Program for accredited Red Hat partners.
  • Red Hat OPEN: Partner enablement and training for accredited Red Hat partners.
  • redhat-partner.com: Website providing information for interested partners, training sessions, and webinars.

The user account at redhat-partner.com is not connected to Red Hat Partner Connect or Red Hat OPEN. You will need to create an additional user account to access these.

If you have questions regarding your official Red Hat partner account (to use Red Hat Partner Connect or Red Hat OPEN), please contact emea-partner-team@redhat.comarrow

How to register as a user at redhat-partner.com

Please go to redhat-partner.com/user/login/arrow and use the sign up form (on the right-hand side) to create a new user account.

After completion, a confirmation email will be sent to the email address you used to register.

  1. Click on the email link to activate your account.
  2. You will then be able to log in with your personal credentials:
    1. Username
    2. Password
  3. After logging in, you will be forwarded to your user account profile - you do not have to change anything here.
  4. Then please go to one of the following pages and register for the training or webinar you would like to join:
    1. Trainingsarrow
    2. Webinarsarrow

Where to Signup

How to register for training

Please go to redhat-partner.com/user/login/arrow and use the log in form (on the left-hand side) to log in with your personal username and password.

After logging into your account, go to redhat-partner.com/enablement/trainings/arrow (or choose the tab "Enablement > Training" on the header of the website) and choose the training you want to register for.

  1. Click on "Details & Registration".
  2. You will then see all details, available dates and location of the chosen training and be able to register by either:
    1. Clicking on the red "Registration" button, for redhat-partner.com training.
      1. Complete the registration form and click on the "Submit" button.
      2. After completion, you will receive a confirmation email which will confirm your registration.
      3. If the available seats for this session are already fully booked, we will confirm your placement on the waiting list. If a seat becomes available we will let you know.
    2. Clicking on the turquoise button "Register with Partner Connect Account" for Red Hat OPEN or Partner Connect training.
      1. After clicking the turquoise button, you will be forwarded to the requested training in Red Hat OPEN.
      2. Please log in with your Red Hat Partner Connect account.
      3. Choose the date you want to register for, click on "Request Learning" and follow the registration process.

ATTENTION: Some training sessions are only accessible with an invitation code, which you will receive from your Red Hat Partner Account Manager.

How to register for a webinar

Please go to redhat-partner.com/user/login/arrow and use the log in form (on the left-hand side) to log in with your personal username and password.

After logging into your account, go to redhat-partner.com/enablement/webinar.trainings/arrow (or choose the tab "Enablement > Webinar Training" on the header of the website) and choose the webinar series you want to register for.

  1. Click on "Details & Registration".
  2. You will then see a list of available webinar times.
  3. Choose the webinar(s) you are interested in by selecting the specific checkbox "Select this webinar" (multiple selections are possible).
  4. Click on the "Registration" button.
  5. Complete the registration form and click on the "Submit" button.
  6. After completion, you will receive a confirmation email which will confirm your registration.
How to reset your password

If you cannot remember the password you chose during the registration process at redhat-partner.com, please follow these steps:

  1. Go to redhat-partner.com/user/reset/arrow
  2. Enter your username and click on the "Submit" button.
  3. An email will then be sent to the email address submitted during registration, with a temporary password to log in to your profile.
  4. Via the account settings, you can then update your temporary password to a new password that meets the following requirements:
    • At least seven characters.
    • Includes minimum one lower-case letter.
    • Includes minimum one upper-case letter.
    • Includes minimum one special character.
    • Includes minimum one number.